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Shipping/Device/Return Policies

Shipping Cost and Policy:

 

At eRepair Chicago, we aim to provide a seamless shopping experience for our customers, including reliable shipping services. Please review our shipping cost and policy details below:

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  1. Shipping Cost:

    • We offer free standard shipping on all orders within the United States.

    • At the moment we do not offer international shipping. 

  2. Shipping Methods and Timeframes:

    • Standard Shipping: Our standard shipping option for devices generally takes 3-5 business days for delivery within the United States. Device Cases & Accessories shipping can take 5-12 business days as they are shipped directly from our supplier.

    • Expedited Shipping: If you prefer faster delivery, we offer expedited shipping options at an additional cost. The estimated delivery time for expedited shipping is typically 1-3 business days, depending on your location. *Note- This option is not available for Cases & accessories.

 

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

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  1. Order Processing Time:

    • We strive to process and ship orders promptly. Most orders are processed within 1-2 business days after payment verification.

    • During peak seasons or promotional periods, there may be slight delays in order processing. We appreciate your understanding and patience during such times.

  2. Tracking Your Order:

    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

  3. International Shipping:

    • We currently do not offer international shipping.

  4. Address Accuracy:

    • It is crucial to provide accurate and complete shipping information during checkout. We cannot be held responsible for delays or undelivered packages caused by incorrect or incomplete addresses.

  5. Shipping Restrictions:

    • Some products may have specific shipping restrictions due to regulatory guidelines or carrier limitations. If any restrictions apply to your order, we will notify you promptly.

 

We strive to provide excellent customer service, and if you have any further questions or concerns about our shipping policies, please do not hesitate to reach out to our customer support team.

Device Sales Policy:

  1. Warranty Coverage:

    • We provide a 30-day limited warranty for all refurbished devices sold by us.

    • If you encounter any issues with your device within 30 days of purchase, we will either repair or replace the device at no additional cost to you.

  2. Warranty Exclusions:

    • Please note that the warranty does not cover any damage caused by the user, including accidental drops, liquid damage, or improper handling.

    • The warranty also does not cover any repairs or modifications performed by unauthorized third parties.

  3. Return and Replacement Process:

    • If you experience any issues with your device during the warranty period, please contact our customer support team.

    • We will guide you through the return and replacement process, which may involve sending the device back to us for inspection and assessment.

  4. Repair or Replacement:

    • Depending on the nature of the issue, we will either repair the device or replace it with an equivalent or similar model.

    • Our goal is to ensure that you receive a functioning device that meets your expectations.

  5. Warranty Duration:

    • The warranty coverage is valid for a period of 30 days from the original date of purchase.

 

We strive to provide high-quality refurbished devices and stand behind the products we sell. If you have any further questions or concerns regarding our device sales policy or warranty coverage, please do not hesitate to reach out to our customer support team.

Returns Policy:

  1. Returns:

    • Returns can be made within 1 week (7 days) of the original purchase date.

    • All returns are subject to a 15% Restocking Fee, which will be deducted from the refund amount.

  2. Inspection Process:

    • Before accepting a return, all devices will undergo a thorough inspection.

    • The purpose of the inspection is to ensure that no physical or internal damage is present.

  3. Damaged Devices:

    • If any physical or internal damage is found during the inspection, the device will not be accepted for return.

    • In such cases, the customer will be responsible for arranging and paying for the shipping label to have the device returned to them.

 

Please note that this policy is in place to maintain the quality of our products and to protect the interests of our customers. We encourage customers to carefully review their purchase and contact our customer support team with any concerns or inquiries regarding the return process.

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